Feedback

Feedback

Last update: July 9, 2024

    Students, Staff, Faculty, and other Stakeholders are provided a variety of methods for confidential communication. Students are required to fill out End-of-Course Evaluations. All Stakeholders may use the SHSU-COM Feedback Form to provide feedback or address concerns to the COM. 

    Find Support

    Sexual Misconduct and Title IX investigations, grievance processes, and support services are facilitated through the Experience Office. These services include medical, counseling, legal assistance, and law enforcement. Students also may contact the SHSU Dean of Students with grievances, or the COCA to report violations of accreditation standards. 

    Feedback Tools Presentation Graphic 3

      The SHSU-COM Feedback Form offers an anonymous mechanism for all Stakeholders to provide feedback or concerns directly to SHSU-COM leadership. Responses will be reviewed by the Senior Associate Dean for Educational Affairs and forwarded as appropriate to SHSU-COM leadership. 

      Please note that course and faculty-related feedback is expected on the final end-of-course evaluations.  Please do not use this form for this purpose.   

      To offer an appropriate resolution, please report with the greatest details possible. 

      Resolution summaries updated on a monthly basis.

      SHSU-COM Feedback Resolutions

      Year Date Reported Reporter Classification Summary of Concern Summary of Resolution

      2021

      9/28/21

      Staff

      Systems course -realign material and assessments

      Course director is aware of the feedback and made some adjustments to the course.

      2021

      9/28/21

      Student

      A faculty/staff behavior

      Additional diversity training is upcoming. Identifying the person of concern is important for targeted intervention.

      2021

      9/29/21

      Student

      Dress code email lacked empathy

      Not the intention; Timing of email not optimal; MSA followed up with students asking what they can do to help; only sent dress code reminder due to the number of visitors in the building.

      2021

      9/30/21

      Student

      Comment by faculty in class

      Faculty member was not aware of the impact of the comment; this was brought to their attention.

      2021

      10/01/21

      Prefer not to identify

      Room capacity on the event request form

      Room capacity was added to the form.

      2021

      10/07/21

      Prefer not to identify

      Emails to students also sent to faculty and staff

      Medical Student Affairs will work with Ms. Haney to have all things shared with students shared with faculty and staff as well.

      2021

      10/7/21

      Faculty; Faculty

      COM building adopt a fragrance free policy

      A policy does not exist in SHSU Facilities or Human Resources. For an individual accommodation, please contact HR.

      2021

      10/11/21

      Faculty

      Co-curricular/Extra review sessions schedule

      A new policy regarding scheduling curricular and co-curricular events was just approved and will be shared COM-wide.

      2021

      10/12/21

      Prefer not to identify

      New cleaning product heavily scented

      The cleaning product being utilized has been reviewed and approved by SHSU Facilities.

      2021

      10/12/21

      Student

      Research compliance - informed consent and spiritual content

      This was shared with leadership so that it could be discussed with the course director.

      2021

      10/26/21

      Student

      Student and police officer incident

      Met with UPD student interactions and safety concerns

      2021

      1/15/21

      Staff

      Communication from Provost's Office to shared services personnel

      Listserv populated through Banner - appears shared services has different communication route; cannot change another entities listserv and have no way of knowing who receives which correspondence.

      2022

      1/12/22

      Prefer not to identify

      Social Media Utilization

      Training on University Policy is forthcoming.

      2022

      1/20/22

      Prefer not to identify

      COM building temperature

      Constantly working to regulate temperature in building; report specific areas, and that information will be submitted to main campus where it is controlled

      2022

      3/10/22

      Student

      Arrangement of ALC room - difficult to see speaker

      Exploring how to rearrange the room and still maintain the group dynamic that the space was designed to facilitate.

      2022

      3/11/22

      Prefer not to identify

      Research process and requirements including travel

      More robust procedures and tracking processes are being implemented and refined.

      2022

      3/15/22

      Prefer not to identify

      Communication and sharing information consistently

      Communication is something we are always working to improve. Incorporating a variety of modes such as a newsletter, email correspondence, Blackboard announcements and postings, digital signage, meetings, coffee chats, etc. are being utilized.

      2022

      3/15/22 

      Student

      Communication about sites/rotations on March 15, 2022

      Discussed with Clinical Affairs and they are working to share as much information they have with students.

      2022

      3/17/22

      Staff

      Peer tutoring for OMS2 students

      Looking forward to being able to provide this in the future.

      2022

      4/4/22 (4)

      Faculty; Student

      Evening classes for Education major students at TWC

      Sent anonymous feedback to TWC and COE for review.

      2022

      4/6/22 (2)

      Prefer not to identify; Student

      Student concern regarding interaction with faculty/staff

      Met with student to address communication and approach to situations.

      2022

      4/9/22

      Faculty

      A faculty/staff member's communication

      Discussed the feedback with the supervisor.

      2022

      4/26/22

      Student

      Lack of timely response to anonymous feedback

      Dr. West will do her best to speed the process up. Please contact her directly if needed.

      2022

      5/2/22

      Prefer not to identify 

      Board Prep

      Resources and materials for Board Prep are analyzed annually and modifications may be made if needed. 

      2022

      5/2/22

      Student 

      Ultrasound Training  

      Ultrasound Training continues to be included in pre-clerkship and was also incorporated in the clerkship preparation course. 

      2022

      5/5/22

      Student

      TV Screens

      The issue has been reported to IT@Sam

      2022

      5/9/22

      Other Stakeholder

      Travel Funding 

      SHSU-COM has student travel guidelines that align with university requirements.  

      2022

      5/23/22

      Student

      Changes 

      Transitions in faculty and staff are not uncommon in Higher Education. During changes, everyone works to ensure support and resources are maintained.  

      2022

      5/27/22

      Faculty

      Student Support 

      Opportunities to assist with student tuition in the form of scholarships and grants are a current focus. 

      2022

      7/8/22

      Student

      Transcript Information 

      Academic Standing is noted on the transcript at the end of each term. This includes good standing and academic probation. 

      2022

      7/8/22

      Faculty

      SPAP Timeline 

      SHSU-COM will examine timelines, policies and processes.  

      2022

      7/8/22

      Other Stakeholder

      Class Rank 

      Any reference of Class Rank in MSPEs will use “top 20% of the cohort” instead of 5th quintile.  

      2022

      7/22/22

      Faculty

      Clerkship Preparation Course Grading 

      Grades are determined by the course director. 

      2022

      8/15/22

      Faculty 

      Patient Encounter Form in Leo 

      Adjustments were made to streamline the form and short videos were posted in Bb for student reference in an attempt to expedite the process. 

      2022

      8/15/22

      Student

      Clinical Experiences 

      Core clerkship experiences are being monitored and adjusted as needed.  

      2022

      8/15/22

      Student

      Providing Feedback 

      Several feedback options are available including completing the anonymous feedback form, course and faculty evaluations, thorough your class representatives, etc. 

      2022

      8/16/22

      Student

      Birds around the building 

      Investigating ways to reduce the number of birds flying into the windows. 

      2022

      8/25/22 (2)

      Student (2)

      COMLEX-USA Level 1 Performance Celebration 

      Class of 2024 will be recognized directly for their performance on Level 1. Additional information will be shared soon once logistics are settled since students are in different regions. 

      2022

      8/25/22

      Student

      Notification regarding rotation changes 

      Discussed sending a direct email to students when changes are made to rotations in Leo. 

      2022

      9/7/22

      Prefer not to identify 

      Patient encounter logs 

      Created and posted videos to expedite the logging process as well as refined the diagnoses and procedures list. 

      2022

      9/7/22

      Faculty

      Preceptor evaluations 

      Reach out to Clinical Educations with concerns about matching preceptors to students for evaluation purposes. 

      2022

      9/7/22

      Faculty

      Class Rank

      Rank will not change but performance on clerkship rotations will be highlighted in the MSPE. 

      2022

      9/9/22

      Faculty

      Earning Honors in a Course 

      Discuss with the course director. 

      2022

      9/16/22

      Faculty

      Diagnoses in the patient encounter logs 

      The request to refine and update the list of diagnoses will be shared with the clerkship directors.  

      2022

      9/20/22

      Faculty

      Clerkship grades 

      Will be posted in Blackboard as soon as COMATs are available and will be on the transcript within 10 business days.  

      2022

      9/23/22

      Student

      Blackboard  

      Blackboard Learn is SHSU’s Learning Management System (LMS) that all of the colleges utilize.  More information may be accessed at:  https://online.shsu.edu/campus/bbultra/ 

      2022

      9/23/22

      Faculty

      Clinical Regions

      Stakeholders are constantly monitoring resources and experiences in the clinical regions and are working with partners to expand and enhance opportunities in each region.  

      2022

      9/30/22 (2)

      Student

      COMAT Thresholds 

      Leadership is constantly monitoring performance and will continue to examine data and thresholds (fail, pass, honors). Discussed with OMS3 class on  

      2022

      10/22/22

      Other Stakeholder 

      Narrative Comments on Clinical Evaluations 

      SHSU-COM is monitoring narrative feedback provided by preceptors; additional training regarding needed narratives for MSPEs was conducted as a CME offering on November 10, 2022.  

      2022

      10/26/22 (6)

      Students

      Course Concerns

      Feedback was shared directly with leadership and brought to the attention of all stakeholders.   

      2022

      10/31/22

      Other Stakeholder

      Grading Scale  

      SHSU-COM grading scale is F/P/H.  Various scales were considered but this was decided prior to the matriculation of the first cohort.  

      2022

      10/31/22

      Other Stakeholder 

      Rotation Location 

      Rotation data is constantly being monitored and adjustments made as needed. 

      2022

      11/04/22

      Student

      Retest and Remediation Exam Schedule 

      Leadership worked with stakeholders to adjust retest and remediation exam schedule for the end of the Fall semester to help reduce exam fatigue. 

      2022

      11/04/22 (2)

      Students

      Group chat and feedback 

      Met individually with specific student doctors about concerns and written correspondence. 

      2022

      11/04/22

      Student

      Ethics

      Concern shared directly with leadership.

      2022

      11/11/22

      (2)

      Prefer not to Identify; student 

      Internal classroom temperature 

      Submitted work request to get the temperatures raised to higher temperatures.

      2022

      11/15/22

      Student

      Exam Information 

      Focusing on consistency of strengths and opportunities reports and other data.  Reporting structure for performance recorded in Blackboard is consistent among the foundational courses. 

      2022

      11/22/22

      Student

      After Hours Security Personnel 

      Concerns discussed and written feedback shared with UPD.

      2022

      11/22/22

      Student

      Course Content

      This type of feedback should be included in the course evaluation. 

      2022

      12/06/22

      Other Stakeholder

      Physician Lounge Access 

      Each hospital has the sole right to decide whether they will have a physician’s lounge and what the rules of entry are.  

      2022

      12/07/22

      Student

      Journal Club

      Journal clubs are required components of most residency programs and our mission is to prepare our student doctors for success in GME. SHSU-COM journal club is typically one hour per article. 

      2022

      12/13/22

      Staff

      COMAT arrival time in one region 

      This information was shared with Clinical Education. 

      2023

      1/03/23

      Student

      Reporting clerkship hours 

      Concern regarding honor system shared with stakeholders.

      2023

      1/10/23

      Student

      Faculty/staff concern 

      Discussed the feedback with the supervisor. 

      2023

      1/12/23

      Nursing Student

      Scholarship

      Forwarded to main campus. 

      2023

      1/18/23

      Staff

      Changes with rotations 

      Communication with students discussed with Clinical Affairs. 

      2023

      1/18/23

      Staff, Student

      Elective/selective rotations 

      Distributed additional information regarding options and availability. 

      2023

      1/31/23

      Student

      Faculty/staff concern 

      Feedback discussed with the employee. 

      2023

      2/09/23

      Student

      Trash

      Communicated with building personnel. 

      2023

      2/14/23

      Student

      Student Concern 

      Reached out to student. 

      2023

      2/19/23

      Faculty

      Grading

      Purview of the course/clerkship director.  

      2023

      2/24/23

      Student

      Skills Demonstration 

      Shared with key stakeholders; Communication regarding grading will be clearer in the future. 

      2023

      2/28/23

      Student (3)

      Course Feedback 

      Include this feedback on the course evaluation. 

      2023

      3/08/23

      Student

      Advocacy

      Shared concerns and inquiry for update with the leadership. 

      2023

      3/10/23

      Student

      Class start and end times 

      Information shared with key stakeholders. 

      2023

      3/16/23

      Other Stakeholders

      Transcript Information 

      Providing more specific information about selectives and electives has been shared with COM enrollment services.  

      2023

      3/16/23

      Faculty

      Medicine and Surgery Selectives 

      List developed and vetted by a group of leadership team members.  

      2023

      3/26/23

      Other Stakeholder (2) 

      Class Rank and MSPE 

      Class rank does not include 3rd year, and that is stated in the MSPEPerformance in core clinical rotations is also clearly communicated in the MSPE.   

      2023

      4/04/23

      Student

      Reusing old lecture recordings 

      Concerns shared with leadership. 

      2023

      4/16/23

      Student

      Combining specialities during selectives 

      Creates scheduling challenges and there are some registration limitations.  

      2023

      4/19/23

      Student

      Residency Day  

      Scheduling conflict shared with Clinical Affairs; Initially there were no conflicts. 

      2023

      4/28/23

      Student

      Rotating outside 3rd year region in fourth year 

      Request shared with Clinical Affairs; can rotate outside their regions but must work through the coordinator in their assigned regionStudents should not reach out directly to preceptors.  

      2023

      5/03/23

      Student

      Affiliation Process 

      Always working to make it more efficient; involves numerous entities (two legal department, Clinical Education, and the Provost’s office) to approve before agreements can be executed. 

      2023

      5/05/23

      Student

      Exam grades in a specific course 

      Shared with course director and chair; psychometric reviews are held to examine items and make data driven decisions. 

      2023

      5/08/23

      Other Stakeholders

      Year 4 Rotations

      Correspondence shared with Clinical Affairs; continuing to recruit preceptors to expand opportunities. 

      2023

      5/22/23

      Staff

      COMSAEs during a course 

      Shared with course director; each course has specific requirements and materials.

      2023

      8/3/23

      Student

      Orientation Social location

      Shared with planners of the event; encourage students to reach out to Medical Student Affairs as soon as possible with concerns; excused absence granted since orientation activities are mandatory.

      2023

      8/9/23

      Student

      Technology in Classrooms

      Requests and needed upgrades in COM classrooms shared with IT@Sam.

      2023 9/5/23 Student Rotation Placement The rotation placement process is evaluated and refined after each iteration.  This is dependent on many factors.  
      2023 9/20/23 Prefer not to Identify Updated Class Profiles MCAT/GPA and COMLEX USA data is available on the COM website. This is updated annually. 
      2023 9/28/2023 Prefer not to Identify Group Messaging Information shared with Medical Student Affairs; Professional approach to communicating through group messaging apps/platforms is encouraged. 
      2023 10/2/23 Student Concern about Peer Shared information with Medical Student Affairs.
      2023 10/5/23; 10/10/23 Student (2) Study Rooms COM has made numerous rooms/spaces available when they are not in use for study spaces.  Some locations are not available due to equipment/materials in those areas. 
      2023 10/9/23; 10/10/23 Student (6) Exam Schedule New material will not be presented scheduled prior to the retest.  This adjustment is being made to the schedule. 
      2023 10/10/23 Student Schedule and Electives Tailoring schedules in our current platform is challenging, but this can be explored. Elective opportunities in preclerkship are not available in the current degree plan.  Elective time is allocated primarily in the 4th year for students to tailor experiences based on their interests in preparation for residency.  
      2023 10/19/23; 10/30/23 Student Lighting in Parking Lot and Safety Reported light not working and it was fixed. Addition safety concerns also shared.
      2023 10/24/23; 10/26/23 Student; Faculty Communications Concerns about social media shared with stakeholders.
      2023 10/25/23 Prefer not to identify Student Research Concern Addressed with leadership in that area.
      2023 10/30/23; 11/3/23 Student Climate The COM strives to provide a supportive and safe environment for all members of the medical school community.
      2023 11/14/23 Other Stakeholder Study room maintenance Reported to facilities and fixed.
      2023 11/17/23 Student Academic Calendar Feedback taken into consideration.
      2024 1/12/24 (1); 1/14/24 (4); 1/15/24 (1) Faculty (2); student (4); Learning environment Concerns shared with leadership in the department.
      2024 1/12/24 Faculty University-wide service Processes are being refined and updated as needed to improve efficiency.
      2024 1/18/24 Student Cultural competence Concern shared with stakeholders; training is provided and additional training will be considered.
      2024 1/24/24 Student Food Disappearing Shared with UPD and letter placed on mezzanine regarding stealing
      2024 1/30/24 Faculty Communication approach Feedback shared with leadership in the department.
      2024 2/7/24 Student Student Organizations Concern shared with stakeholders
      2024 2/8/24 Student Clerkship Requirements Criteria determined by the clerkship director.
      2024 2/11/24 Student Facility Information regarding bathrooms shared with the custodial staff.
      2024 2/11/24 Student (2) Professionalism in group chat Met individually with specific student doctors about concerns and written correspondence.
      2024 2/17/24 Faculty Team Approach to Care Shared feedback regarding comments and impact on teamwork.
      2024 2/21/24 Faculty Exam performance Concern shared with leadership in the department.
      2024 3/4/24 Student (2) Professionalism in group chat Met individually with specific student doctors about concerns and written correspondence
      2024 3/8/24 Staff Approach to communication Feedback was discussed with those mentioned.
      2024 3/20/24 Student Eclipse and exam Concerns shared with stakeholders.
      2024 4/24/24 Student Course changes communication Discussed change process and communications and notifications in writing.
      2024 4/26/24 Student Exam feedback Exam committee and continuous question writing training being implemented.
      2024 4/30/24 Student (19) Course grading concerns Feedback shared with key stakeholders.
      2024 5/1/24; 5/2/24; 5/9/24 Student (6) Course organization concerns Feedback shared with key stakeholders.
      2024 5/2/24 Student Campus closure Safety is a priority. If travel is not safe, follow policies and procedures and contact supervisor, etc. as soon as possible.
      2024 5/3/24 Student Retest reschedule due to weather Safety is a priority and it was necessary to reschedule the retest due to the weather. The rescheduled exam had to take place when time and resources were available.
      2024 5/7/24/; 5/23/24 Student (2) Cheating and academic integrity concerns Additional measures are being utilized to encourage students to adhere to the honor code.
      2024 5/7/24 Student Communication and concerns regarding exams and retests Information shared with stakeholders.
      2024 5/7/24 Student Grading Information shared with stakeholders.
      2024 5/11/24 Prefer not to Identify Ultrasound self-teaching Discussing utilizing and integration of ultrasound.
      2024 5/12/24 Student Clin Ed Deadlines Working to communicate to students as soon as possible if/when a deadline cannot be met.
      2024 5/17/24 Student Course and Faculty Evaluation Completion Required to meet with the Sr. Associate Dean for Educational Affairs if our records show any evaluation was not completed.
      2024 5/21/24 Student Remediation and communication timing Students should reach out to the course director and their chair if there are questions about a remediation.
      2024 5/22/24 Student (2) Retest concerns Information shared with stakeholders.
      2024 5/31/24 Student Rotation Assignments Third year core rotations are scheduled first and then fourth year schedules are made. This process is complex, and we try to work with students as much as possible to create schedules they want.
      2024 5/7/24 Student (2) Grading Information shared with stakeholders.
      2024 6/4/24 Student Tree removal around campus COM does not have a role in the tree removal process. Renderings from the new building show landscaping with new trees being planted.
      2024 7/27/24 Prefer not to identify Parking pass price COM does not have a role in parking pass pricing.