Feedback
Feedback
Last update: July 9, 2024
Students, Staff, Faculty, and other Stakeholders are provided a variety of methods for confidential communication. Students are required to fill out End-of-Course Evaluations. All Stakeholders may use the SHSU-COM Feedback Form to provide feedback or address concerns to the COM.
Find Support
Sexual Misconduct and Title IX investigations, grievance processes, and support services are facilitated through the Experience Office. These services include medical, counseling, legal assistance, and law enforcement. Students also may contact the SHSU Dean of Students with grievances, or the COCA to report violations of accreditation standards.
The SHSU-COM Feedback Form offers an anonymous mechanism for all Stakeholders to provide feedback or concerns directly to SHSU-COM leadership. Responses will be reviewed by the Senior Associate Dean for Educational Affairs and forwarded as appropriate to SHSU-COM leadership.
Please note that course and faculty-related feedback is expected on the final end-of-course evaluations. Please do not use this form for this purpose.
To offer an appropriate resolution, please report with the greatest details possible.
Resolution summaries updated on a monthly basis.
| Year | Date Reported | Reporter Classification | Summary of Concern | Summary of Resolution | |
|---|---|---|---|---|---|
|
2021 |
9/28/21 |
Staff |
Systems course -realign material and assessments |
Course director is aware of the feedback and made some adjustments to the course. |
|
|
2021 |
9/28/21 |
Student |
A faculty/staff behavior |
Additional diversity training is upcoming. Identifying the person of concern is important for targeted intervention. |
|
|
2021 |
9/29/21 |
Student |
Dress code email lacked empathy |
Not the intention; Timing of email not optimal; MSA followed up with students asking what they can do to help; only sent dress code reminder due to the number of visitors in the building. |
|
|
2021 |
9/30/21 |
Student |
Comment by faculty in class |
Faculty member was not aware of the impact of the comment; this was brought to their attention. |
|
|
2021 |
10/01/21 |
Prefer not to identify |
Room capacity on the event request form |
Room capacity was added to the form. |
|
|
2021 |
10/07/21 |
Prefer not to identify |
Emails to students also sent to faculty and staff |
Medical Student Affairs will work with Ms. Haney to have all things shared with students shared with faculty and staff as well. |
|
|
2021 |
10/7/21 |
Faculty; Faculty |
COM building adopt a fragrance free policy |
A policy does not exist in SHSU Facilities or Human Resources. For an individual accommodation, please contact HR. |
|
|
2021 |
10/11/21 |
Faculty |
Co-curricular/Extra review sessions schedule |
A new policy regarding scheduling curricular and co-curricular events was just approved and will be shared COM-wide. |
|
|
2021 |
10/12/21 |
Prefer not to identify |
New cleaning product heavily scented |
The cleaning product being utilized has been reviewed and approved by SHSU Facilities. |
|
|
2021 |
10/12/21 |
Student |
Research compliance - informed consent and spiritual content |
This was shared with leadership so that it could be discussed with the course director. |
|
|
2021 |
10/26/21 |
Student |
Student and police officer incident |
Met with UPD student interactions and safety concerns |
|
|
2021 |
1/15/21 |
Staff |
Communication from Provost's Office to shared services personnel |
Listserv populated through Banner - appears shared services has different communication route; cannot change another entities listserv and have no way of knowing who receives which correspondence. |
|
|
2022 |
1/12/22 |
Prefer not to identify |
Social Media Utilization |
Training on University Policy is forthcoming. |
|
|
2022 |
1/20/22 |
Prefer not to identify |
COM building temperature |
Constantly working to regulate temperature in building; report specific areas, and that information will be submitted to main campus where it is controlled |
|
|
2022 |
3/10/22 |
Student |
Arrangement of ALC room - difficult to see speaker |
Exploring how to rearrange the room and still maintain the group dynamic that the space was designed to facilitate. |
|
|
2022 |
3/11/22 |
Prefer not to identify |
Research process and requirements including travel |
More robust procedures and tracking processes are being implemented and refined. |
|
|
2022 |
3/15/22 |
Prefer not to identify |
Communication and sharing information consistently |
Communication is something we are always working to improve. Incorporating a variety of modes such as a newsletter, email correspondence, Blackboard announcements and postings, digital signage, meetings, coffee chats, etc. are being utilized. |
|
|
2022 |
3/15/22 |
Student |
Communication about sites/rotations on March 15, 2022 |
Discussed with Clinical Affairs and they are working to share as much information they have with students. |
|
|
2022 |
3/17/22 |
Staff |
Peer tutoring for OMS2 students |
Looking forward to being able to provide this in the future. |
|
|
2022 |
4/4/22 (4) |
Faculty; Student |
Evening classes for Education major students at TWC |
Sent anonymous feedback to TWC and COE for review. |
|
|
2022 |
4/6/22 (2) |
Prefer not to identify; Student |
Student concern regarding interaction with faculty/staff |
Met with student to address communication and approach to situations. |
|
|
2022 |
4/9/22 |
Faculty |
A faculty/staff member's communication |
Discussed the feedback with the supervisor. |
|
|
2022 |
4/26/22 |
Student |
Lack of timely response to anonymous feedback |
Dr. West will do her best to speed the process up. Please contact her directly if needed. |
|
|
2022 |
5/2/22 |
Prefer not to identify |
Board Prep |
|
Resources and materials for Board Prep are analyzed annually and modifications may be made if needed. |
|
2022 |
5/2/22 |
Student |
Ultrasound Training |
|
Ultrasound Training continues to be included in pre-clerkship and was also incorporated in the clerkship preparation course. |
|
2022 |
5/5/22 |
Student |
TV Screens |
|
The issue has been reported to IT@Sam. |
|
2022 |
5/9/22 |
Other Stakeholder |
Travel Funding |
|
SHSU-COM has student travel guidelines that align with university requirements. |
|
2022 |
5/23/22 |
Student |
Changes |
|
Transitions in faculty and staff are not uncommon in Higher Education. During changes, everyone works to ensure support and resources are maintained. |
|
2022 |
5/27/22 |
Faculty |
Student Support |
|
Opportunities to assist with student tuition in the form of scholarships and grants are a current focus. |
|
2022 |
7/8/22 |
Student |
Transcript Information |
|
Academic Standing is noted on the transcript at the end of each term. This includes good standing and academic probation. |
|
2022 |
7/8/22 |
Faculty |
SPAP Timeline |
|
SHSU-COM will examine timelines, policies and processes. |
|
2022 |
7/8/22 |
Other Stakeholder |
Class Rank |
|
Any reference of Class Rank in MSPEs will use “top 20% of the cohort” instead of 5th quintile. |
|
2022 |
7/22/22 |
Faculty |
Clerkship Preparation Course Grading |
|
Grades are determined by the course director. |
|
2022 |
8/15/22 |
Faculty |
Patient Encounter Form in Leo |
|
Adjustments were made to streamline the form and short videos were posted in Bb for student reference in an attempt to expedite the process. |
|
2022 |
8/15/22 |
Student |
Clinical Experiences |
|
Core clerkship experiences are being monitored and adjusted as needed. |
|
2022 |
8/15/22 |
Student |
Providing Feedback |
|
Several feedback options are available including completing the anonymous feedback form, course and faculty evaluations, thorough your class representatives, etc. |
|
2022 |
8/16/22 |
Student |
Birds around the building |
|
Investigating ways to reduce the number of birds flying into the windows. |
|
2022 |
8/25/22 (2) |
Student (2) |
COMLEX-USA Level 1 Performance Celebration |
|
Class of 2024 will be recognized directly for their performance on Level 1. Additional information will be shared soon once logistics are settled since students are in different regions. |
|
2022 |
8/25/22 |
Student |
Notification regarding rotation changes |
|
Discussed sending a direct email to students when changes are made to rotations in Leo. |
|
2022 |
9/7/22 |
Prefer not to identify |
Patient encounter logs |
|
Created and posted videos to expedite the logging process as well as refined the diagnoses and procedures list. |
|
2022 |
9/7/22 |
Faculty |
Preceptor evaluations |
|
Reach out to Clinical Educations with concerns about matching preceptors to students for evaluation purposes. |
|
2022 |
9/7/22 |
Faculty |
Class Rank |
|
Rank will not change but performance on clerkship rotations will be highlighted in the MSPE. |
|
2022 |
9/9/22 |
Faculty |
Earning Honors in a Course |
|
Discuss with the course director. |
|
2022 |
9/16/22 |
Faculty |
Diagnoses in the patient encounter logs |
|
The request to refine and update the list of diagnoses will be shared with the clerkship directors. |
|
2022 |
9/20/22 |
Faculty |
Clerkship grades |
|
Will be posted in Blackboard as soon as COMATs are available and will be on the transcript within 10 business days. |
|
2022 |
9/23/22 |
Student |
Blackboard |
|
Blackboard Learn is SHSU’s Learning Management System (LMS) that all of the colleges utilize. More information may be accessed at: https://online.shsu.edu/campus/bbultra/ |
|
2022 |
9/23/22 |
Faculty |
Clinical Regions |
|
Stakeholders are constantly monitoring resources and experiences in the clinical regions and are working with partners to expand and enhance opportunities in each region. |
|
2022 |
9/30/22 (2) |
Student |
COMAT Thresholds |
|
Leadership is constantly monitoring performance and will continue to examine data and thresholds (fail, pass, honors). Discussed with OMS3 class on |
|
2022 |
10/22/22 |
Other Stakeholder |
Narrative Comments on Clinical Evaluations |
|
SHSU-COM is monitoring narrative feedback provided by preceptors; additional training regarding needed narratives for MSPEs was conducted as a CME offering on November 10, 2022. |
|
2022 |
10/26/22 (6) |
Students |
Course Concerns |
|
Feedback was shared directly with leadership and brought to the attention of all stakeholders. |
|
2022 |
10/31/22 |
Other Stakeholder |
Grading Scale |
|
SHSU-COM grading scale is F/P/H. Various scales were considered but this was decided prior to the matriculation of the first cohort. |
|
2022 |
10/31/22 |
Other Stakeholder |
Rotation Location |
|
Rotation data is constantly being monitored and adjustments made as needed. |
|
2022 |
11/04/22 |
Student |
Retest and Remediation Exam Schedule |
|
Leadership worked with stakeholders to adjust retest and remediation exam schedule for the end of the Fall semester to help reduce exam fatigue. |
|
2022 |
11/04/22 (2) |
Students |
Group chat and feedback |
|
Met individually with specific student doctors about concerns and written correspondence. |
|
2022 |
11/04/22 |
Student |
Ethics |
|
Concern shared directly with leadership. |
|
2022 |
11/11/22 (2) |
Prefer not to Identify; student |
Internal classroom temperature |
|
Submitted work request to get the temperatures raised to higher temperatures. |
|
2022 |
11/15/22 |
Student |
Exam Information |
|
Focusing on consistency of strengths and opportunities reports and other data. Reporting structure for performance recorded in Blackboard is consistent among the foundational courses. |
|
2022 |
11/22/22 |
Student |
After Hours Security Personnel |
|
Concerns discussed and written feedback shared with UPD. |
|
2022 |
11/22/22 |
Student |
Course Content |
|
This type of feedback should be included in the course evaluation. |
|
2022 |
12/06/22 |
Other Stakeholder |
Physician Lounge Access |
|
Each hospital has the sole right to decide whether they will have a physician’s lounge and what the rules of entry are. |
|
2022 |
12/07/22 |
Student |
Journal Club |
|
Journal clubs are required components of most residency programs and our mission is to prepare our student doctors for success in GME. SHSU-COM journal club is typically one hour per article. |
|
2022 |
12/13/22 |
Staff |
COMAT arrival time in one region |
|
This information was shared with Clinical Education. |
|
2023 |
1/03/23 |
Student |
Reporting clerkship hours |
|
Concern regarding honor system shared with stakeholders. |
|
2023 |
1/10/23 |
Student |
Faculty/staff concern |
|
Discussed the feedback with the supervisor. |
|
2023 |
1/12/23 |
Nursing Student |
Scholarship |
|
Forwarded to main campus. |
|
2023 |
1/18/23 |
Staff |
Changes with rotations |
|
Communication with students discussed with Clinical Affairs. |
|
2023 |
1/18/23 |
Staff, Student |
Elective/selective rotations |
|
Distributed additional information regarding options and availability. |
|
2023 |
1/31/23 |
Student |
Faculty/staff concern |
|
Feedback discussed with the employee. |
|
2023 |
2/09/23 |
Student |
Trash |
|
Communicated with building personnel. |
|
2023 |
2/14/23 |
Student |
Student Concern |
|
Reached out to student. |
|
2023 |
2/19/23 |
Faculty |
Grading |
|
Purview of the course/clerkship director. |
|
2023 |
2/24/23 |
Student |
Skills Demonstration |
|
Shared with key stakeholders; Communication regarding grading will be clearer in the future. |
|
2023 |
2/28/23 |
Student (3) |
Course Feedback |
|
Include this feedback on the course evaluation. |
|
2023 |
3/08/23 |
Student |
Advocacy |
|
Shared concerns and inquiry for update with the leadership. |
|
2023 |
3/10/23 |
Student |
Class start and end times |
|
Information shared with key stakeholders. |
|
2023 |
3/16/23 |
Other Stakeholders |
Transcript Information |
|
Providing more specific information about selectives and electives has been shared with COM enrollment services. |
|
2023 |
3/16/23 |
Faculty |
Medicine and Surgery Selectives |
|
List developed and vetted by a group of leadership team members. |
|
2023 |
3/26/23 |
Other Stakeholder (2) |
Class Rank and MSPE |
|
Class rank does not include 3rd year, and that is stated in the MSPE. Performance in core clinical rotations is also clearly communicated in the MSPE. |
|
2023 |
4/04/23 |
Student |
Reusing old lecture recordings |
|
Concerns shared with leadership. |
|
2023 |
4/16/23 |
Student |
Combining specialities during selectives |
|
Creates scheduling challenges and there are some registration limitations. |
|
2023 |
4/19/23 |
Student |
Residency Day |
|
Scheduling conflict shared with Clinical Affairs; Initially there were no conflicts. |
|
2023 |
4/28/23 |
Student |
Rotating outside 3rd year region in fourth year |
|
Request shared with Clinical Affairs; can rotate outside their regions but must work through the coordinator in their assigned region. Students should not reach out directly to preceptors. |
|
2023 |
5/03/23 |
Student |
Affiliation Process |
|
Always working to make it more efficient; involves numerous entities (two legal department, Clinical Education, and the Provost’s office) to approve before agreements can be executed. |
|
2023 |
5/05/23 |
Student |
Exam grades in a specific course |
|
Shared with course director and chair; psychometric reviews are held to examine items and make data driven decisions. |
|
2023 |
5/08/23 |
Other Stakeholders |
Year 4 Rotations |
|
Correspondence shared with Clinical Affairs; continuing to recruit preceptors to expand opportunities. |
|
2023 |
5/22/23 |
Staff |
COMSAEs during a course |
|
Shared with course director; each course has specific requirements and materials. |
|
2023 |
8/3/23 |
Student |
Orientation Social location |
|
Shared with planners of the event; encourage students to reach out to Medical Student Affairs as soon as possible with concerns; excused absence granted since orientation activities are mandatory. |
|
2023 |
8/9/23 |
Student |
Technology in Classrooms |
Requests and needed upgrades in COM classrooms shared with IT@Sam. |
|
| 2023 | 9/5/23 | Student | Rotation Placement | The rotation placement process is evaluated and refined after each iteration. This is dependent on many factors. | |
| 2023 | 9/20/23 | Prefer not to Identify | Updated Class Profiles | MCAT/GPA and COMLEX USA data is available on the COM website. This is updated annually. | |
| 2023 | 9/28/2023 | Prefer not to Identify | Group Messaging | Information shared with Medical Student Affairs; Professional approach to communicating through group messaging apps/platforms is encouraged. | |
| 2023 | 10/2/23 | Student | Concern about Peer | Shared information with Medical Student Affairs. | |
| 2023 | 10/5/23; 10/10/23 | Student (2) | Study Rooms | COM has made numerous rooms/spaces available when they are not in use for study spaces. Some locations are not available due to equipment/materials in those areas. | |
| 2023 | 10/9/23; 10/10/23 | Student (6) | Exam Schedule | New material will not be presented scheduled prior to the retest. This adjustment is being made to the schedule. | |
| 2023 | 10/10/23 | Student | Schedule and Electives | Tailoring schedules in our current platform is challenging, but this can be explored. Elective opportunities in preclerkship are not available in the current degree plan. Elective time is allocated primarily in the 4th year for students to tailor experiences based on their interests in preparation for residency. | |
| 2023 | 10/19/23; 10/30/23 | Student | Lighting in Parking Lot and Safety | Reported light not working and it was fixed. Addition safety concerns also shared. | |
| 2023 | 10/24/23; 10/26/23 | Student; Faculty | Communications | Concerns about social media shared with stakeholders. | |
| 2023 | 10/25/23 | Prefer not to identify | Student Research Concern | Addressed with leadership in that area. | |
| 2023 | 10/30/23; 11/3/23 | Student | Climate | The COM strives to provide a supportive and safe environment for all members of the medical school community. | |
| 2023 | 11/14/23 | Other Stakeholder | Study room maintenance | Reported to facilities and fixed. | |
| 2023 | 11/17/23 | Student | Academic Calendar | Feedback taken into consideration. | |
| 2024 | 1/12/24 (1); 1/14/24 (4); 1/15/24 (1) | Faculty (2); student (4); | Learning environment | Concerns shared with leadership in the department. | |
| 2024 | 1/12/24 | Faculty | University-wide service | Processes are being refined and updated as needed to improve efficiency. | |
| 2024 | 1/18/24 | Student | Cultural competence | Concern shared with stakeholders; training is provided and additional training will be considered. | |
| 2024 | 1/24/24 | Student | Food Disappearing | Shared with UPD and letter placed on mezzanine regarding stealing | |
| 2024 | 1/30/24 | Faculty | Communication approach | Feedback shared with leadership in the department. | |
| 2024 | 2/7/24 | Student | Student Organizations | Concern shared with stakeholders | |
| 2024 | 2/8/24 | Student | Clerkship Requirements | Criteria determined by the clerkship director. | |
| 2024 | 2/11/24 | Student | Facility | Information regarding bathrooms shared with the custodial staff. | |
| 2024 | 2/11/24 | Student (2) | Professionalism in group chat | Met individually with specific student doctors about concerns and written correspondence. | |
| 2024 | 2/17/24 | Faculty | Team Approach to Care | Shared feedback regarding comments and impact on teamwork. | |
| 2024 | 2/21/24 | Faculty | Exam performance | Concern shared with leadership in the department. | |
| 2024 | 3/4/24 | Student (2) | Professionalism in group chat | Met individually with specific student doctors about concerns and written correspondence | |
| 2024 | 3/8/24 | Staff | Approach to communication | Feedback was discussed with those mentioned. | |
| 2024 | 3/20/24 | Student | Eclipse and exam | Concerns shared with stakeholders. | 2024 | 4/24/24 | Student | Course changes communication | Discussed change process and communications and notifications in writing. | 2024 | 4/26/24 | Student | Exam feedback | Exam committee and continuous question writing training being implemented. | 2024 | 4/30/24 | Student (19) | Course grading concerns | Feedback shared with key stakeholders. | 2024 | 5/1/24; 5/2/24; 5/9/24 | Student (6) | Course organization concerns | Feedback shared with key stakeholders. | 2024 | 5/2/24 | Student | Campus closure | Safety is a priority. If travel is not safe, follow policies and procedures and contact supervisor, etc. as soon as possible. | 2024 | 5/3/24 | Student | Retest reschedule due to weather | Safety is a priority and it was necessary to reschedule the retest due to the weather. The rescheduled exam had to take place when time and resources were available. | 2024 | 5/7/24/; 5/23/24 | Student (2) | Cheating and academic integrity concerns | Additional measures are being utilized to encourage students to adhere to the honor code. | 2024 | 5/7/24 | Student | Communication and concerns regarding exams and retests | Information shared with stakeholders. | 2024 | 5/7/24 | Student | Grading | Information shared with stakeholders. | 2024 | 5/11/24 | Prefer not to Identify | Ultrasound self-teaching | Discussing utilizing and integration of ultrasound. | 2024 | 5/12/24 | Student | Clin Ed Deadlines | Working to communicate to students as soon as possible if/when a deadline cannot be met. | 2024 | 5/17/24 | Student | Course and Faculty Evaluation Completion | Required to meet with the Sr. Associate Dean for Educational Affairs if our records show any evaluation was not completed. | 2024 | 5/21/24 | Student | Remediation and communication timing | Students should reach out to the course director and their chair if there are questions about a remediation. | 2024 | 5/22/24 | Student (2) | Retest concerns | Information shared with stakeholders. | 2024 | 5/31/24 | Student | Rotation Assignments | Third year core rotations are scheduled first and then fourth year schedules are made. This process is complex, and we try to work with students as much as possible to create schedules they want. | 2024 | 5/7/24 | Student (2) | Grading | Information shared with stakeholders. | 2024 | 6/4/24 | Student | Tree removal around campus | COM does not have a role in the tree removal process. Renderings from the new building show landscaping with new trees being planted. | 2024 | 7/27/24 | Prefer not to identify | Parking pass price | COM does not have a role in parking pass pricing. |