LEA Grievance Policy

SHSU Charter School – LEA Grievance Policy (Parents/Students/Public)

Purpose. This policy establishes a clear, timely, and accessible process for resolving grievances filed by parents, students, and members of the public. It supplements Module 300.120 – Grievance Process in the Charter Board Policy and aligns with TEA guidance.

Scope

Covers concerns related to district/charter policies, campus operations, student services, grading policies as applied, discipline, communication, safety, and other matters not governed by specialized procedures (e.g., Title IX, IDEA, Section 504).

Non-Retaliation

No person will be penalized for filing or participating in a grievance in good faith.

Accessibility

Upon request, the district will provide language assistance, accessible formats, and reasonable accommodations.

Timelines

  • File within 60 calendar days of when you knew or should have known of the issue. If informal resolution was attempted, up to 90 days.

Levels of Review

  1. Level One – Campus Principal: Hearing within 10 business days; written decision within 20 business days after the hearing.
  2. Level Two – Superintendent/Designee: Appeal within 10 business days of Level One decision or deadline; hearing within 10 business days; decision within 20 business days.
  3. Level Three – Charter Board of Directors: Appeal within 10 business days of Level Two decision or deadline; Board hearing scheduled under the Texas Open Meetings Act, as permitted by law; written decision within 20 business days. Final at the local level.

How to File

Submit the LEA Grievance Form online or deliver a completed form by email, mail, or in person to the campus or administrative office. Include a description of the issue, dates, persons involved, steps taken to resolve the matter, and the remedy sought.

Recordkeeping

The district maintains grievance records according to its records retention schedule and state law.

Specialized Processes

  • Title IX & Discrimination Resolution
  • Special Education (IDEA)
  • Section 504/ADA
  • Bullying/Harassment

Appeals Beyond the District

After completing the local process, parties may seek guidance from TEA’s complaint resources as applicable under state law.